Call us (514) 267-2792

Privacy Policy

At Thermos A.M, we place great importance on protecting your privacy and personal data. This privacy policy explains what information we collect, how we use it, and what your rights are.

1. Data Controller

95103479 QC INC (Thermos A.M)

Address: 118 Louise Street, Saint-Colomban, Mirabel, J5K 1K1, Quebec, Canada

NEQ: 1179563896

Phone: +1 (514) 267-2792

Email: info@thermos-am.ca

2. Data Collected

We collect the following types of personal data:

  • Identification information: last name, first name, email address, phone number
  • Location information: postal address (for appointment scheduling and intervention)
  • Project information: details about your windows, thermal units and repair needs
  • Browsing data: IP address, browser type, pages visited, visit duration
  • Cookies: data collected via cookies (see our cookie policy)

3. Processing Purposes

We use your personal data to:

  • Process your quote and information requests
  • Schedule and perform our interventions
  • Manage customer relationships and after-sales follow-up
  • Send communications related to our services
  • Improve our website and services
  • Comply with our legal and regulatory obligations
  • Establish statistics and analyses

4. Legal Basis for Processing

The processing of your personal data is based on:

  • Your consent: for sending marketing communications
  • Contract execution: for the provision of our services
  • Our legitimate interests: for service improvement and security
  • Legal obligations: for accounting and tax obligations

5. Retention Period

We retain your personal data for:

  • Customer data: duration of business relationship + 5 years (tax obligations)
  • Quote requests: 3 years from the request
  • Cookies and browsing data: 13 months maximum
  • Accounting data: 7 years (legal obligations)

6. Data Sharing

Your personal data may be shared with:

  • Our suppliers: window and thermal unit manufacturers (only necessary data)
  • Technical service providers: web hosting, email services
  • Competent authorities: in case of legal obligation

We never sell your personal data to third parties.

7. Your Rights

In accordance with applicable laws, you have the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct your inaccurate or incomplete data
  • Right to erasure: request deletion of your data
  • Right to restriction: limit the processing of your data
  • Right to object: object to the processing of your data
  • Right to portability: receive your data in a structured format
  • Right to withdraw your consent: at any time

To exercise your rights, contact us at info@thermos-am.ca

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Unauthorized modification, disclosure or destruction
  • Accidental loss

These measures include SSL encryption, secure authentication and regular backups.

9. Cookies

Our site uses cookies to improve your browsing experience. You can manage your cookie preferences via our cookie banner or your browser settings.

Types of cookies used:

  • Essential cookies: necessary for the site to function
  • Performance cookies: to analyze site usage
  • Preference cookies: to remember your choices (language, etc.)

10. Links to Other Sites

Our site may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policy.

11. Policy Modifications

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with a new update date.

12. Contact

For any questions regarding this privacy policy or the processing of your personal data, contact us:

13. Complaints

If you believe that your rights are not being respected, you can file a complaint with the Commission d'accès à l'information du Québec (CAI).

Last updated: January 2026